Project Description

Social Extract

Traditional Customer Service Socially

We designed and developed the back-end admin tool for Social Extract. It allows customer service reps to answer social media generated support questions quickly. We built the ability to switch profiles on the fly, drag and drop prepared scripts to speed up the conversation, and integration into CRM systems.

  • Branding redesign
  • Complete UX flow redesign
  • Frontend integration into .NET backend
  • Javascript hooks into web services